Our
Services

Communication Services

Specialised communication services for retirement funds, to facilitate member understanding and informed decision-making.

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Death Benefit Services

Support for retirement funds in allocating death benefits according to the requirements of Section 37C.
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Independent Trustee Services

Independent trustees and advisory services for retirement fund boards and/or investment committees.

Legaltech

One of the few dedicated and specialist retirement fund legal services businesses in South Africa.
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Tracing Services

Offering a comprehensive range of solutions for tracing current and former retirement fund members or beneficiaries.
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The ICTS Academy

Assisting, through education, trustees, principal officers, manco members and their consultants to fulfil their duties as fiduciaries.
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Wealth Services

Helping formulate financial solutions for both individuals and businesses.

Pensions World SA

Keep up with the latest news and trends about South African retirement funds and employee benefits with a quarterly publication, available digitally and in hard copy.
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EBnet

An independent employee benefits knowledge portal for industry professionals and retirement fund fiduciaries in South Africa.
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Motswedi Economic Transformation Specialists

Economic transformation specialists focusing on black-owned asset managers in South Africa.
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How you will benefit
from ICTS services

If you are a Retirement Fund:

If you are a Retirement Fund:

1. Help past employees and their families

Ensure that your past employees/members receive the funds that are due to them, thereby having a meaningful impact on their lives and that of their families.

2. Reduce your unclaimed pensions

Take heed of regulatory body requirements and seek to constantly reduce the amount of unclaimed pensions in your fund.

3. Better perform your duties

Access quality training on retirement related matters through the ICTS Academy, and seek expert and specialised legal advice (and practical tools) in adhering to legislative requirements.

4. Connect with others

Participate in a community of retirement industry fiduciaries and professionals faced with the same responsibilities.

5. Access up-to-date and quality content

Remain abreast of the latest news and trends in the retirements industry with access to quality content produced by a broad range of experts.

If you are a service provider in the retirement industry:

If you are a service provider in the retirement industry:

1. Benefit from variable costs

Reduce unnecessary costs and risk from your business if you are an administrator or consultant by using our tracing and training services.

2. Enhance your advice

Seek the support of specialised professionals in select niche fields (like legal, death benefits, black-owned asset managers) to complement and support the advice you offer to your retirement fund customers.

3. Reach your market & build your brand

Target your brand building and awareness campaign directly at retirement industry fiduciaries through our publications.

4. Showcase your expertise

Contribute content to showcase your skills and build your profile.

Key ICTS features

to help you

The ICTS Team

Having processed over 2 million traces since 2008, trained over 50,000 fiduciaries, and published in excess of 1,000 articles, the ICTS team consists of approximately 100 people.

Specialisation & Quality

ICTS focuses and specialises in niche areas that enhance the overall retirement funding ecosystem. It aims to be the best in those areas and employs specialists in their specific fields. As an example, it is the only entity in the market to offer a legal advisory capability that focuses solely on retirement fund legislation, facilitated by highly experienced retirement law experts.

Success Rates/Turnaround Times

ICTS delivers an exceptional success rate in terms of tracing, document collection, and death benefit claims investigations.  Turn-around times vary on a case by case basis but the majority of tracing investigations are completed within 10 working days.

Use of Technology

ICTS uses a modern on-line, telephony and call centre capability with a proprietary operating system, ICTS Connect, to facilitate its tracing processes and death benefit investigations. The ICTS Academy provides the choice of a fully on-line learning experience that allows fiduciaries to learn anytime, anywhere. Its publications are all available on-line in a user-friendly and convenient manner.

Experience

ICTS has the ability to trace beneficiaries worldwide. Its training material/courses have been developed over the years by experienced specialists in a range of applicable fields.

Cost Effectiveness

ICTS prides itself on its cost effectiveness and strives to beat competitive quotes.

Use of Technology

Experience

ICTS uses a modern on-line, telephony and call centre capability with a proprietary operating system, ICTS Connect, to facilitate its tracing processes and death benefit investigations. The ICTS Academy provides the choice of a fully on-line learning experience that allows fiduciaries to learn anytime, anywhere. Its publications are all available on-line in a user-friendly and convenient manner.

ICTS has the ability to trace beneficiaries worldwide. Its training material/courses have been developed over the years by experienced specialists in a range of applicable fields.

Cost Effectiveness

ICTS prides itself on its cost effectiveness and strives to beat competitive quotes.