Tracing Services
ICTS Tracing Services is committed to ensuring the rightful owners of benefits from retirement funds, insurance policies, share and medical schemes receive the money owed to them.
“Unclaimed retirement fund benefits of over R47 billion and unclaimed insurance and investment assets of about R34 billion as at the end of 2021”
Source: the Financial Sector Conduct Authority (FSCA) and the Association for Savings and Investment South Africa (ASISA).
Having opened for business in 1995, ICTS Tracing Services has won numerous awards and processed in excess of 2 million traces (since 2008). ICTS is a top tracing provider given its experience, state-of-the-art call centre, unique technology and a staff complement of approximately 60 highly trained agents, speaking multiple languages. ICTS has embraced Treating Customers Fairly (TCF) & Protection of Personal Information Act (POPI) and they are fully embedded in its company culture.
If you are a Retirement Fund/Share Scheme:
Help past employees and their families
Ensure that your past employees/members receive the funds that are due to them, thereby having a meaningful impact on their lives and that of their families.
Assume variable costs
Rather adopt a variable cost strategy by outsourcing on a case by case or project basis.
Resolve more cases, more quickly
Reduce your administrative burden by having a greater number of successful traces in as short a time as possible.
If you are an Administrator/Employee Benefits Consultant/Insurer:
Reduce operational costs and risks
Reduce the costs and risks you would incur in having to deal with complicated traces.
Assume variable costs
Rather adopt a variable cost strategy by outsourcing on a case by case or project basis.
Gain access to reliable reporting
All parties are kept abreast of tracing progress through detailed monthly reports and feedback meetings.