What others say about us

What others say about us

Marilyn Kamp, Robson Savage

“Dear ICTS. You came highly recommended and we appointed you to trace on a basic level, on a high level and deceased member dependants who still had money owing to them from the SATAWU National Provident Fund, some dating back many years. You did not disappoint. The fund’s unclaimed membership has reduced drastically. The fund’s experience with ICTS has been very rewarding and professional from initial contact, to the actual trace (we had no issues with members being confused) to the actual provision of data so that we could pay the members / beneficiaries right up to the billing for payment. You also accommodated our specific requirements when requested to do so. The fee paid was worth the result achieved for the fund. We look forward to a continued fulfilling relationship with you. Thank you.”

Ya'eesh Khan, Technical Support Specialist, Old Mutual Group Retirement Solutions (GRS)

“ICTS is an approved Tracing Service Provider undertaking tracing of members in the Unclaimed Benefit Fund. In the years that they have been providing tracing services they have always shown excellent service and met all targets set. They strive for success and show utmost professionalism when assisting the members once traced. We look forward to the continued successful relationship between Old Mutual and ICTS.”

D. Hattingh, Principal Officer, The Building Industry Bargaining Council

“Over the course of our collaboration, ICTS has consistently demonstrated a remarkable level of effectiveness in their field. Their commitment to delivering high quality services, combined with their attention to detail, has contributed significantly to the success of our projects. One of the key strengths of ICTS is their ability to understand and address our specific needs. They have provided tailored solutions that align perfectly with our objectives. In addition to their technical expertise, have I also been impressed by ICTS’s ethical standards of integrity. They consistently uphold the highest level of professionalism and confidentiality in their work, providing us with peace of mind that our sensitive information is in safe hands. Based on my experience working with ICTS, I have no hesitation in recommending their services to any organisation in need of reliable and efficient tracing. I wish ICTS Tracing Services continued success in their endeavours.”

Ronel Sheehan, Principal Officer, Electrical Contracting Industry

“ICTS Tracing Services offers a professional and efficient tracing service to trace former members with unclaimed benefits in our Funds, a difficult task since some of the members left the Funds many years ago.”

Emile Hugo, Principal Officer, Momentum Unclaimed Benefit Preservation Funds, Metlife Booster Fund

“Since the inception of our Unclaimed Benefit Preservation Funds more than a decade ago, ICTS have firmly established itself as the preferred tracing service provider to meet all of our Fund’s holistic tracing needs. Their exceptional service, unwavering commitment, and consistently outstanding results over a number of years have enabled our Funds to successfully deliver on our mandate to members and fulfil our commitments to various stakeholders through ensuring that unclaimed funds are reunited with their rightful recipients. In our experience, ICTS have stablished themselves as the leading tracing service provider in the industry by employing advanced and proprietary tracing techniques which is further underpinned by an extensive and unmatched geographical footprint across the entire South Africa and even beyond its boundaries. Their team of professionals are always available to answer any questions or provide urgent updates on ongoing cases by way of transparent and clear communication which has greatly contributed to our successful and continued partnership with them. We are exceptionally grateful to ICTS for the invaluable service to our Funds and can recommend their services with the greatest confidence and without hesitation. If you’re in need of a tracing service provider, look no further than ICTS!”

Theresa Louw

“I was pleasantly surprised that my brother was located after years of being ‘off the grid.’ Speaking with the consultant I was pleasantly relieved and assured by the ease of information they provided, the effective and efficient service of commitment put in to ensure that all information is correct, as well as the effort to help you when you’re unable to do so. What an amazing service to help you get to your finances.”

Richard D. Shute Esq.

“ICTS handled my affair with ultra professionalism, efficiency, speed and welcoming demeanour. My experience with them was uplifting, and the outcome advantageous. A level above the others I’ve been with.”

Rochelle Swart, Independent PO for Sygnia Retail, Sygnia Umbrella Retirement Fund and PetroSA Retirement Fund

“The ICTS Death Benefits team does thorough investigations and cross-referencing which can give Boards of Trustees comfort, as death benefit investigations remain a high-risk area for Trustees. They apply the relevant law and case law when making recommendations and provide a breakdown of their reasons for the proposed allocations. Their reports are comprehensive and easy to read and each report goes through a vetting process before it is sent out. This is further supported by short response times to queries. I would highly recommend the service to assist Boards of Trustees with better efficiency.”

Craig Walker, Administration Manager: Client Service and Administration, Momentum Corporate (Advice and Administration)

“The partnership over the last years has grown from strength to strength. We have also noticed efficiencies in certain Sect.37C processes since the switch to over to the new Portal that ICTS has introduced. I have seen remarkable improvement especially with reporting on the status of cases that is been managed by ICTS. Furthermore, in the ease in accessing of documents that has been uploaded by the ICTS team. This is but a few of many enhancements that has been put in place by ICTS. We received favorable and positive reviews from the Trustees and Principal Officer after receiving the demonstration of the new ICTS Portal.”

Mpho Modisane, ACSA Retirement Fund

“Virtual training was lively and interactive.”

Mabitse Legodi, ATNS

“The facilitator was well informed, patient and very friendly.
The content of the workshop covered all the critical issues; the instructor was so knowledgeable.”

ET Roe, Verso

“ITCS trustee training has always been very professional in a manner that is easy for trustees to understand, and assisting trustees in their management and compliance of the Fund in general.”