The ICTS Team
Having processed over 2 million traces since 2008, trained over 15,000 fiduciaries, and published in excess of 1,000 articles, the ICTS team consists of approximately 100 people.
Specialisation & Quality
ICTS focuses and specialises in niche areas that enhance the overall retirement funding ecosystem. It aims to be the best in those areas and employs specialists in their specific fields. As an example, it is the only entity in the market to offer a legal advisory capability that focuses solely on retirement fund legislation, facilitated by highly experienced retirement law experts.
Success Rates/Turnaround Times
ICTS delivers an exceptional success rate in terms of tracing, document collection, and death benefit claims investigations. Turn-around times vary on a case by case basis but the majority of tracing investigations are completed within 10 working days.
Use of Technology
ICTS uses a modern on-line, telephony and call centre capability with a proprietary operating system, ICTS Connect, to facilitate its tracing processes and death benefit investigations. The ICTS Academy provides the choice of a fully on-line learning experience that allows fiduciaries to learn anytime, anywhere. Its publications are all available on-line in a user-friendly and convenient manner.
Cost Effectiveness
ICTS prides itself on its cost effectiveness and strives to beat competitive quotes.
Experience
ICTS has the ability to trace beneficiaries worldwide. Its training material/courses have been developed over the years by experienced specialists in a range of applicable fields.